Customer Success & Coronavirus

Many CS professionals are not prepared to quickly adjust their operations and help their customers respond to emergencies, such as the current Coronavirus situation. 

This page serves as a hub for sharing and collecting resources to help customer success professionals. It enables you to better support your customers, companies, and communities during the current global Coronavirus emergency. You will find:

  • Free "Quick Start Guide" for how CS teams can handle this emergency
  • Expert Panel Virtual Meeting Replay
  • Links to other useful resources
  • More resources coming soon...

Updates Coming! 

  • Please help! If you have resources, tools, suggestions and best practices that you would like to share with the CS community, please contact us and contribute them. We will collect, curate and consolitate materials and share them with the large CS community. 
  • Please share this site and resources with others in the CS community. Our goal is to help as many people as possible address this emergency.

Download the free "Customer Success Emergency - Quick Start Guide"

CS Emergency - Quick Start Guide

This guide contains over 100 key questions and recommendations to help you assist your customers during an emergency.

It includes tips for:

  • preparing for an emergency
  • managing operations during an emergency
  • transition back to normal operations after an emergency
Get the Free Quick Start Guide

Watch the Replay: CS Emergeny - Panel Discussion 

Monday, March 9, 2020 @ 12:00pm EDT

Watch this customer success expert panel discussion to help identify what CS professionals can do during an emergency. 

The panel shares recommendations regarding:

  • What disruptions to normal business operations are customers facing due to the Coronavirus?
  • How will this impact their normal usage of our products and services?
  • How to identify if your product can help them during this emergency?
  • What should you do to prepare your customers for possible disruptions to their business?
  • How can you help customers who are currently impacted by the Coronavirus?
  • What steps should you take after the emergency is over?

Stay Updated

  • Email: When you download the Quick Start Guide or sign up for the Virtual Meeting you will be added to our mailing list. You will get updated about new resources and events.
  • LinkedIn: Follow Tri Tuns and CS Mastermind's company page on LI to get our social posts in your feed
  • Twitter: Follow Tri Tuns on Twitter to get our updates.

Contact Us & Share Resources

  • Do you have questions?
  • Want to volunteer to help?
  • Do you have resources to share?

Please contact us using the button below. We appreciate all your help!

GDPR & Copyright Notice

Use of this site and materials is voluntary. Anyone anyone signing up for free resources (Quick Start Guide, Expert Panel, Free eCourse, Mailing List, etc.) are hereby consenting that their information will be collected and possibly shared with other partner organizations that are collaborating on this effort to provide information and resources to the customer success community. You also consent that you will be added to our mailing list and your contact information may be used for future notices related to this emergency, future events, and our products and services. You may unsubscribe at any time.


The content and materials on this site are provided from a variety of sources. Many of these resources were rapidly developed to meet the immediate needs of the Coronavirus. We do not guarantee the quality or accuracy of these materials. You must use them at your discretion and adjust them to meet your unique needs. We do NOT provide any guarantees, warrantees or idemnification related to the consumption and use of these resources.

Any materials provided by 3rd parties are understood to have all required legal rights (copyright) to share and distribute such materials. We do NOT review or validate ownership or copyright of materials shared by 3rd parties